Customer Service Advisor

Are you looking for a new and exciting career opportunity? If so look no further! We know that working in insurance isn’t usually anyone ones first choice, which is why we’ve gone to great lengths to make our business a great place for you to thrive.

As one of the leading insurance Brokers in the South West, we specialise in a range of commercial and personal insurance products and has an exciting opportunity for an enthusiastic Customer Service Advisor to join our vibrant team of insurance professionals.

This permanent position is well suited to an individual looking to advance their existing insurance career or start a new career gaining hands-on experience in a thriving and supportive workplace.

Based within the Broker Support Customer Services Team, you will work closely with both the sales and finance departments to assist existing customers with changes to their policies.

Salary – from £18,525 to £21,477.25 per year depending on experience

Hours – 37.5 hours per week, Monday to Friday. 9 am – 5.30 pm

Location – This is an office-based position. Torquay.

Training – Full training provided with the opportunity to attain professional accreditations funded by the company (Cert CII)

Contract – Permanent

What will you be doing?

Providing fantastic customer service to clients over the telephone, by e-mail or face-to-face
Process any changes to our customers insurance policies throughout the year.
Complete and process cancellation requests.
Monitor, check and process any documents received from insurers and clients.
Liaise with the accounts department to ensure that credit control rules are followed
Chase and accept payments by cheque, credit card and direct debit for new business, renewals and policy amendments.
Adhere to company policy and best practices in line with current FCA compliance regulations.

Ideally, you be;

A brand representative. Customer service is our culture, so you’ll need to be passionate and enthusiastic about what you do.
Prepared to stick at it – There is a lot to learn, so don’t get nervous. We are here to train and support you throughout your career, not just in the early days. We want people to join us who are prepared to learn and grow with us.
Able to work and learn quickly in a fast-paced, fun and dynamic environment with a good sense of humour, insurance can be boring- but we aren’t
Care about doing a great job and exceeding expectations with the quality of what you do
Diverse teams are the best teams, so we encourage applicants from all walks of life

What you’ll get from working with us

28 Paid days holiday a year (inclusive of bank holidays
Company health care plan
Company Pension Plan
Genuine opportunity to train and become certified with a CERT CII qualification, fully funded by the company.
Competitive salary
Occasional free lunches, office events, employee of the month awards and team-building activities.

If this sounds like the sort of challenge you can rise to, we would love to hear from you. Please send your CV to