Insurance Broker Apprenticeship, backed by Aviva                       

Salary – Competitive + benefits.

Band 1a (Entry age 17 – 18) Trainee Sales Advisor/Trainee Finance Assistant/Trainee Broker Support and Customer Service Advisor/Trainee Insurance Broker £            9,379.50  £           9,660.89
Band 1b (Entry age 18 – 20) Trainee Sales Advisor/Trainee Finance Assistant/Trainee Broker Support and Customer Service Advisor/Trainee Insurance Broker £       13,185.00  £       13,718.55
Band 1c (Entry age 21-22) Trainee Sales Advisor/Trainee Finance Assistant/Trainee Broker Support and Customer Service Advisor/Trainee Insurance Broker £          17,901.00  £         18,438.03

At Riviera Insurance, we strongly believe in community and want to invest in our future by offering an Apprenticeship, backed by Aviva.

About the role

As an insurance broker, you act as an intermediary between your clients and insurance companies and will offer products, from more than one insurer, to ensure that your clients get the best deal.

As a successful candidate, you will have a unique opportunity to develop a long-term career with an established, Independent, Insurance Broker, while you work towards obtaining the Level 3 Insurance Practitioner Standard, supported by the Chartered Insurance Institute (CII) Qualifications, to become Cert CII.

As an Insurance Broker, you will need to complete a variety of tasks including:

  • Gather information from your clients, assessing their insurance needs and risk profile
  • Research insurance companies’ policies and negotiate to find the most suitable cover
  • Ensure that your clients understand the terms and cover provided
  • Manage your client needs throughout the policy life to include any amendments
  • Advise your clients on whether and when they should claim and provide support
  • Advise your clients on risk management and how to mitigate risk
  • Build and maintain ongoing relations with your clients
  • Win new clients
  • Collect insurance premiums and process accounts

No prior experience is required and we are anticipating that suitable candidates are seeking their first role within the Insurance Industry.

You will be given appropriate support and supervision to both carry out your job role and complete the apprenticeship.   This includes providing you with opportunities to practice new skills in the work environment and delivering off-the-job training when required.  Across the apprenticeship you will receive:

  • 14 coaching sessions (a mixture of face-to-face and online learning)
  • 3 CII training workshops
  • 6 face-to-face workshops with Aviva

Aviva will also provide full access to training materials and courses on the Aviva Development Zone, to help with your specially designed Apprenticeship Pathway.  Dependent on covid restrictions and availability, Aviva will also give you the opportunity to job swap with an Aviva Underwriting Apprentice.  This would be a two-week placement.

Once your apprentice is successfully completed, Aviva will continue to support your career development by offering ongoing training and development opportunities such as sales and management training where appropriate, as your career progresses with Riviera Insurance.

About you

The successful candidate will need to be able to demonstrate confidence, flexibility, and motivation and be committed to developing themself to build a long-term career with Riviera. You will also hold:

  • 5 GCSE’s A-C (or current equivalent) including Maths and English.

We will also expect the following from you, during the apprenticeship:

  • You will need to commit to 462 hours of learning over the course of the programme to meet the requirements. This will involve independent study, as well as attending workshops and training sessions
  • Committed to completing both the apprenticeship and CII qualification.

Desirable Knowledge & Skills

  • Excellent written and verbal communication skills
  • Strong problem solving and analytical skills
  • Confidence to advise and negotiate with clients and insurers
  • The ability to build relationships
  • Desire to learn
  • Good problem solving skills
  • Self-motivated and able to work under pressure
  • Good team player
  • Performance driven
  • Administrative and IT Skills

About Riviera

Riviera Insurance is a business, taxi and personal insurance specialist serving the whole of the UK.

From humble beginnings in a shared office space employing just 2 people, Riviera Insurance Group now employs a team of over 25 advisors across four different insurance broker brands.

Annually we service over 6300 policyholders and write over £6.5 million pounds in insurance premiums, with exceptional customer service and claims procedures. Our 5* rating on both Google and Facebook reflect our dedication to our customers.

At our very core, we are a business with integrity, where customer service is ingrained in our culture.

How to apply and closing date

If you are interested, we would request that you email a copy of your CV, along with a covering statement to

If you want to discuss the role before doing so, please contact Bryony via on 01803 659111