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Current Vacancies

Niche Motor Sales Team

Riviera Insurance has an exciting opportunity to join our Niche Motor Sales Team.

We are looking for motivated, driven and enthusiastic people with a passion and flare for sales and the delivery of excellent service.

Riviera Insurance offers a friendly working environment and deliver a full comprehensive training and development plan for all our staff.

Job Purpose

To work as part of a team and individually to provide support to the relevant sales departments clients to ensure conversion of new business, service of existing clients and retention of renewals to achieve and delivery company income targets (KPI’s) in accordance with company procedures and complaint and regulatory requirements.

Job Description

 Respond to enquiries from clients, brokers and underwriters received by phone, letter or e-mail in a courteous and helpful manner and ensure that all information required by the client or underwriters in obtained and communicated.
 Manage workloads of both yourself and team members to avoid backlogs
 Complete the key task of “fact finding” to identify clients’ requirements and to provide the best level of cover to fulfil their needs.
  Using the information gathered, determine which Insurers will provide the best level of cover and the most competitive rates for the covers required.
 Obtain quotations, using quotation system, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant’s needs (Storing details of all quotes received).
 Discuss any “additional” covers to ensure that all insurance requirements are satisfied.
 Identify all potential cross sales and up sell opportunities, referring to other departments where necessary.
  Assist and support in the generation of new leads and enquiries
 Complete the key task of “fact finding” to identify clients’ requirements and to provide the best level of cover to fulfil their needs.
 Using the information gathered, determine which Insurers will provide the best level of cover and the most competitive rates for the covers required.
 Maintain the system for raising renewals, which should be actioned 4 weeks before renewal date. Manage the departmental diary system and produce renewal documentation.
  Monitor, check and process any documents received from insurers.
 Ensure that the system records are created for new business, mid-term adjustments, enquiries and renewals and updated following all client contacts.
 Liaise with accounts department to ensure that credit control rules are followed and that cash flow objectives are achieved.
 Effectively manage the collection of premium payments, minimising the risk of debt. Chase and receive payments by cheque, credit card and direct debit for new business, renewals and policy amendments.
  Adhere to treating customers fairly (TCF) at all times
 Comply with all regulations as set by the FCA and be aware of and adopt any changes in regulatory practice through attending appropriate training and maintaining competence in the relevant area.
 Follow and comply with all scripting set out by the company in line with the FCA guidelines.
 Accurately record all correspondence with customers and/or insurers onto the relevant system
  Comply with all process and procedures that have been set out by the company

This job description is not exhaustive.  In addition to the tasks outlined above, employees may be required to carry out such other duties as may reasonably be requested.

Benefits

 Company Pension Scheme
 28 days holiday a year
 Parking permit scheme
  Competitive salary and bonus scheme

To apply

Email your CV and covering letter to  Bryony Tunbridge at bryony.tunbridge@riverainsurance.co.uk

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