Our Current Vacancies 

Customer Service Advisor. Riviera Insurance.

We know that working in insurance isn’t usually anyone ones first choice, which is why we’ve gone to great lengths to make our business a great place for you to thrive.

As one of the leading insurance Brokers in the South West we specialise in a range of commercial and personal insurance products and has an exciting opportunity for an enthusiastic Customer Service Advisor to join our vibrant team of insurance professionals.

This permanent position is well suited to an individual looking to advance their existing insurance career or start a new career gaining hands-on experience in a thriving and supportive workplace.

Based within the Broker Support Customer Services Team, you will work closely with both the sales and finance departments to assist existing customers with changes to their policies.

Salary – Competitive, with bonus opportunities?

Hours – 37.5 hours per week, Monday to Friday. 9am – 5.30pm

Location – This is an office-based position. Torquay.

Training – Full training provided with the opportunity to attain professional accreditations funded by the company (Cert CII)

Contract – Permanent

What will you be doing?

  • Providing fantastic customer service to clients over the telephone, by e-mail or face-to-face
  • Process, mid-term adjustments to insurance policies, cancellations and update financial records
  • Complete and process cancellations, late disclosures and update customer records
  • Monitor, check and process any documents received from insurers.
  • Liaise with the accounts department to ensure that credit control rules are followed
  • Chase and accept payments by cheque, credit card and direct debit for new business, renewals and policy amendments
  • Adhere to company policy and best practice in line with current FCA compliance regulations.

Ideally, you be;

  • A brand representative. Customer service is our culture, so you’ll need to be passionate and enthusiastic about what you do
  • Prepared to stick at it – There is a lot to learn, so don’t get nervous. We are here to train and support you throughout your career, not just in the early days. We want people to join us who are prepared to learn and grow with us. 
  • Able to work and learn quickly in a fast-paced, fun and dynamic environment with a good sense of humour, insurance can be boring- but we aren’t
  • Care about doing a great job and exceeding expectations with the quality of what you do
  • Diverse teams are the best teams, so we encourage applicants from all walks of life

What you’ll get from working with us

  • 28 Paid days holiday a year (inclusive of bank holidays
  • Company health care plan
  • Genuine opportunity to train and become certified with a CERT CII qualification
  • Competitive salary
  • Occasional free pizza at lunchtime and expensed staff nights out and team-building activities.

If this sounds like the sort of challenge you can rise to, we would love to hear from you. Please send your CV to bryony-tunbridge@rivierainsurance.co.uk



Sales Advisor. Riviera Insurance.

We know that working in insurance isn’t usually anyone ones first choice, which is why we’ve gone to great lengths to make our business a great place for you to thrive.

As one of the leading insurance Brokers in the South West we specialise in a range of commercial and personal insurance products and has an exciting opportunity for an enthusiastic Sales Advisor to join our vibrant team of insurance professionals.

This permanent position is well suited to an individual looking to advance their existing insurance career or start a new career gaining hands-on sales experience in a thriving and supportive workplace.

Based within the Sale Team, you will work closely with all sales teams and the customer service department to sell new insurance products, service existing policies with renewal premiums and smash monthly revenue targets.

Salary – Competitive basic salary with monthly bonus paid if achievable monthly targets are hit. (The majority of our staff do take home a bonus every month)

Hours – 37.5 hours per week, Monday to Friday. 9am – 5.30pm

Location – This is an office-based position. Torquay.

Training – Full training provided with the opportunity to attain professional accreditations funded by the company (Cert CII)

Contract – Permanent

What will you be doing?

  • Sell insurance products to clients over the telephone, by e-mail or face-to-face
  • Process, renewal premiums to insurance policies and issue documents
  • Taking the time to learn the complete customers’ requirements through conversational fact-finding to find the best insurance cover at the best price
  • Build rapport and professional relationships with insurance underwriters  
  • Adhere to company policy and best practice in line with current FCA compliance regulations.

Ideally, you be;

  • A brand representative. Customer service is our culture, so you’ll need to be passionate and enthusiastic about what you do
  • Prepared to stick at it – There is a lot to learn, so don’t get nervous. We are here to train and support you throughout your career, not just in the early days. We want people to join us who are prepared to learn and grow with us. 
  • Able to work and learn quickly in a fast-paced, fun and dynamic environment with a good sense of humour, insurance can be boring- but we aren’t
  • Care about doing a great job and exceeding expectations with the quality of what you do
  • Diverse teams are the best teams, so we encourage applicants from all walks of life

What you’ll get from working with us

  • 28 paid days holiday a year (inclusive of bank holidays)
  • Company health care plan
  • Genuine opportunity to train and become certified with a CERT CII qualification
  • Competitive salary
  • Occasional free pizza at lunchtime, expensed staff nights out and team-building activities.

If this sounds like the sort of challenge you can rise to, we would love to hear from you. Please send your CV to bryony-tunbridge@rivierainsurance.co.uk

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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